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BCF Expands Infrastructure to Accommodate New Growth Without Limitation

BCF makes large investments into its dialing infrastructure, SAS 70 Type II Certification with 100% guaranteed up-time, the best skip tracing service available and the rebranding of our corporate image. We are excited about the increased results our new upgrades will provide to our clients.

BCF Adds more than 50 Attorneys throughout the United States

To accommodate the demand for nationwide account litigation services, BCF expands it’s attorney network to all 50 states. Clients who wish to litigate accounts choose BCF as a singular source for nationwide account litigation.

One of Largest U.S. Utility Companies Chooses BCF for Primary and Tertiary Collection Services

As the incumbent for providing Tertiary collection services, our client chose to utilize BCF for Primary Placement Accounts. BCF currently has the highest account volume among any other firm for this client and we are proud to represent one of the largest utility companies in the United States.

Largest Healthcare System in Oklahoma Selects BCF

BCF was selected as a premier provider of accounts receivable services for the State of Oklahoma. This contract includes the state's largest physician group of more than 500 doctors from seven health-related colleges located near the state capitol in Oklahoma City.

Navigate Client Web Portal Update

BCF is pleased to announce that we have redesigned our on-line collection portal, Navigate. We've made several modifications to enhance your experience while uploading accounts, performing audits, generating collection performance reports or simply communicating with our office.

BCF Awarded Academic Healthcare Contract for Professional Billing Services

BCF was selected by a large academic facility to provide accounts receivable solutions. We are excited about our new partnership with and look forward to providing a superior level of service for many years to come.

Automated telephone payment system installed

BCF accepts bank card and ACH payments through our user friendly Interactive Voice Response payment system. This feature allows customers to make payments 24/7.

Health Network chooses BCF

BCF was recognized as a preferred vendor for collection and extended business office services. BCF offers accounts receivable solutions specifically tailored for healthcare organizations.

BCF Ranked #1 by the State of Oregon

The Evaluation Committee of the State of Oregon ranks BCF, formerly J. L. Walston & Associates, #1 for debt collection services. BCF was awarded the Statewide Collection Contract to provide service to any Oregon state agency, department, board or commission as well as localOregon Cooperative Purchasing Program members.

Lunch & Learn meeting held at BCF headquarters

Ms. Margier Pugh, Director of Collections, conducted a power-point presentation on the “Five Forbidden Phrases A Customer Never Wants To Hear“. Lunch was held in the conference room and enjoyed by all in attendance.

Growth requires Additional Dialers Installed

BCF was recently awarded an Extended Business Office contract for a large healthcare system. The goal is to increase cash flow with an overall lower cost to the provider.

Voice Recording System Installed

In an effort to increase results for its customers and improve the training of its staff, BCF selected Carolina Recording Systems for voice recording of all telephone calls.

MDHBA recognizes HIPAA Compliance Program

Medical Dental Hospital Business Associates requires agencies to have a HIPAA Compliance Program in order to be awarded the associations Certification Award. BCF maintains this status and makes every effort to be HIPAA compliant. This group meets during the first month of each quarter to ensure that the protected health information (PHI) is confidential.

John Walston (BCF Founder) Presented Lifetime Achievement Award

John Walston was honored at the annual meeting of MDHBA by being presented the Lifetime Achievement Award. Fred Kirschner wrote a personal letter for the presentation that was made by John's son Lee Walston of Durham, NC. In 1996, the Board of Directors of MEDICAL-DENTAL-HOSPITAL BUSINESS ASSOCIATES voted to create a new award in honor of Fred Kirschner for his dedication and service to MDHBA. This Award recognizes an individual member for his innumerable and valuable contributions to the healthcare industry and as a leader, teacher and consultant. The Award is presented at the annual MDHBA meeting.

Lee Walston Elected As National President

Lee Walston, President of BCF is elected as President of the Medical-Dental-Hospital Business Associates. MDHBA has 60 years of experience in related business services to healthcare business associates. MDHBA is a service association of select, quality, accounts receivable management companies working together to provide educational programs and quality services for its members and the healthcare industry. MDHBA offers a full range of useful services and benefits designed to help medical and hospital accounts receivable business associates perform at a higher level every day. Lee is a graduate of East Carolina University with a Master’s Degree in Business Administration. He and his wife, Christine, reside in Durham, NC, and have two daughters.

Agency Honored by Certification Process

BCF is the recipient of the prestigious Agency Healthcare Certification Award, the highest award for standards, quality and service given by the Medical-Dental-Hospital Bureaus of America (MDHBA), located in Chicago, Il. Certification requirements require that all collectors must be MDHBA certified and that owners and senior management personnel must have obtained the status of Certified Professional Bureau Executive (CPBE). The agency must also be the recipient of the MDHBA Pinnacle Award. Standards of conduct are distributed and acknowledged by all employees. Other action plans involve company-wide compliance meetings and Internal Systems Monitoring by a Compliance Committee to coordinate and implement corporate integrity programs.

Lee Walston Elected to President of Carolina Collectors Association

Lee Walston, President of BCF, is elected as President of the North Carolina Collectors Association.

ACA International is the collection industry’s trade organization of credit and collection professionals that provides a variety of accounts receivable management services to over one million credit grantors. Headquartered in Minneapolis, ACA International serves members in the United States, Canada and 55 other countries worldwide. ACA has approximately 4,200 members including third-party collection agencies, credit grantors, attorneys and vendor affiliates. In order to be eligible for ACA membership, applicants must meet several specific requirements.

Members must agree to comply with all applicable laws, including federal law which, in addition to prohibiting harassment and abuse by collectors, provides proper procedures for obtaining debtor location information, communicating with consumers and disclosing that consumers have the right to dispute the validity of a debt.

Lee Walston, Receives the Designation of Certified Professional Bureau Executive (CPBE)

Lee Walston, account executive of BCF in Durham, NC, earned and received the designation of Certified Professional Bureau Executive (CPBE) by the Medical-Dental-Hospital Bureaus of America (MDHBA), headquartered in Washington, DC. He is the first affiliate member in MDHBA to receive this designation. The designation recognizes that BCF maintains the highest standards of accounts receivable management services for clients in the healthcare profession. The CPBE program was established by MDHBA more than 25 years ago to provide certification and recognition for members that maintain high quality standards and services for their healthcare clients.

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